/* */ @charset "UTF-8"; /* /islency_customer_chat/static/src/scss/customer_chat_app_tokens.scss */ :root, body.islency-chat-mobile-app, .islency-chat-app-design-system{--islency-app-color-primary: #2680c4; --islency-app-color-primary-dark: #124a6e; --islency-app-color-accent: #4f9e32; --islency-app-color-background: #e8eef4; --islency-app-color-surface: #ffffff; --islency-app-color-text-primary: #124a6e; --islency-app-color-text-secondary: rgba(18, 74, 110, 0.62); --islency-app-color-border: rgba(18, 74, 110, 0.1); --islency-app-color-customer-bubble: #2680c4; --islency-app-color-customer-bubble-end: #2d96d8; --islency-app-color-agent-bubble: #ffffff; --islency-app-color-nav-gradient-start: #124a6e; --islency-app-color-nav-gradient-mid: #2680c4; --islency-app-color-nav-gradient-end: #2d96d8; --islency-app-space-xs: 0.25rem; --islency-app-space-sm: 0.5rem; --islency-app-space-md: 0.75rem; --islency-app-space-lg: 1rem; --islency-app-space-xl: 1.5rem; --islency-app-nav-height: 3.65rem; --islency-app-composer-min-height: 2.65rem; --islency-app-send-size: 2.5rem; --islency-app-touch-target: 2.75rem; --islency-app-radius-bubble: 1.05rem; --islency-app-radius-bubble-tail: 0.35rem; --islency-app-radius-composer: 1.35rem; --islency-app-radius-sheet: 1.15rem; --islency-app-radius-card: 1rem; --islency-app-radius-pill: 999px; --islency-app-font-nav-title: 0.95rem; --islency-app-font-nav-subtitle: 0.68rem; --islency-app-font-message: 0.92rem; --islency-app-font-caption: 0.62rem; --islency-app-font-time: 0.68rem; --islency-app-shadow-nav: 0 8px 24px rgba(18, 74, 110, 0.16); --islency-app-shadow-composer: 0 -8px 28px rgba(18, 74, 110, 0.08); --islency-app-shadow-bubble: 0 2px 10px rgba(18, 74, 110, 0.06); --islency-app-shadow-card: 0 6px 20px rgba(18, 74, 110, 0.06);}.islency-app-screen{display: flex; flex-direction: column; flex: 1 1 auto; min-height: 0; height: 100%;}.islency-app-nav-bar{flex-shrink: 0;}.islency-app-content{flex: 1 1 auto; min-height: 0; overflow-y: auto; -webkit-overflow-scrolling: touch;}.islency-app-composer{flex-shrink: 0;}.islency-app-sheet{flex-shrink: 0;} /* /islency_customer_chat/static/src/scss/customer_chat.scss */ .o_islency_customer_chat{--islency-chat-primary: var(--islency-brand-sea, #2680c4); --islency-chat-primary-dark: var(--islency-brand-sea-dark, #124a6e); --islency-chat-accent: var(--islency-brand-grass, #4f9e32); --islency-chat-bg: var(--islency-brand-portal-muted, #eef3f8); --islency-chat-surface: #ffffff; --islency-chat-border: rgba(18, 74, 110, 0.1); --islency-chat-shadow: 0 16px 40px rgba(18, 74, 110, 0.1); --islency-chat-doc-max-width: 15rem; --islency-chat-doc-preview-height: 4.75rem;}.islency-chat-wrap--embed{--islency-chat-doc-max-width: 12.5rem; --islency-chat-doc-preview-height: 4rem;}.islency-chat-wrap{background: radial-gradient(circle at 0% 0%, rgba(38, 128, 196, 0.08), transparent 42%), radial-gradient(circle at 100% 100%, rgba(79, 158, 50, 0.06), transparent 38%), var(--islency-chat-bg); min-height: calc(100vh - 120px);}.islency-chat-shell{max-width: 720px; width: 100%; margin-inline: auto;}.islency-chat-page-intro{max-width: 720px; width: 100%; margin-inline: auto; padding-inline: 0.75rem;}.islency-chat-page-intro__inner{width: 100%;}.islency-app-screen:not(.islency-app-screen--active){display: none !important;}body.islency-chat-screen-auth .islency-app-screen--auth, body.islency-chat-screen-inbox .islency-app-screen--inbox, body.islency-chat-screen-thread .islency-app-screen--thread{display: flex !important;}.islency-chat-header__eyebrow{font-size: 0.72rem; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; color: var(--islency-chat-primary);}.islency-chat-header__title{color: var(--islency-chat-primary-dark); font-weight: 700;}.islency-chat-header__lead{color: rgba(18, 74, 110, 0.62); font-size: 0.88rem;}.islency-chat-header__btn{border-radius: 999px; padding-inline: 1rem;}.islency-chat-card{overflow: hidden; border-radius: 1.35rem; border: 1px solid var(--islency-chat-border); background: var(--islency-chat-surface); box-shadow: var(--islency-chat-shadow);}.islency-chat-identify{padding: 2rem 1.5rem 2rem;}@media (min-width: 768px){.islency-chat-identify{padding: 2.5rem 2.5rem 2.75rem;}}.islency-chat-identify__hero{text-align: center; margin-bottom: 1.75rem;}.islency-chat-identify__icon{display: inline-flex; align-items: center; justify-content: center; width: 3.5rem; height: 3.5rem; margin-bottom: 1rem; border-radius: 50%; background: rgba(38, 128, 196, 0.12); color: var(--islency-chat-primary); font-size: 1.5rem;}.islency-chat-identify__lead{color: rgba(18, 74, 110, 0.62); max-width: 26rem; margin-inline: auto;}.islency-chat-login{padding: 2rem 1.5rem 2rem;}@media (min-width: 768px){.islency-chat-login{padding: 2.5rem 2.5rem 2.75rem;}}.islency-chat-login__panel{width: 100%; max-width: 22rem; margin-inline: auto;}.islency-chat-login__hero{text-align: center; margin-bottom: 1.25rem;}.islency-chat-login__icon{display: inline-flex; align-items: center; justify-content: center; width: 3.25rem; height: 3.25rem; margin-bottom: 0.85rem; border-radius: 50%; background: rgba(255, 255, 255, 0.92); color: var(--islency-chat-primary); font-size: 1.35rem; box-shadow: 0 4px 14px rgba(18, 74, 110, 0.08);}.islency-chat-login__title{margin: 0 0 0.45rem; font-size: 1.05rem; font-weight: 700; line-height: 1.25; color: var(--islency-chat-primary-dark);}.islency-chat-login__lead{margin: 0; color: rgba(18, 74, 110, 0.62); max-width: 24rem; margin-inline: auto; line-height: 1.5; font-size: 0.88rem;}.islency-chat-login__benefits{list-style: none; margin: 0 0 1.25rem; padding: 0; display: flex; flex-direction: column; gap: 0.55rem;}.islency-chat-login__benefit{display: flex; align-items: flex-start; gap: 0.55rem; font-size: 0.82rem; line-height: 1.35; color: rgba(18, 74, 110, 0.72);}.islency-chat-login__benefit .fa{flex-shrink: 0; margin-top: 0.12rem; color: var(--islency-chat-accent, #4f9e32); font-size: 0.72rem;}.islency-chat-login__actions{display: flex; flex-direction: column; gap: 0.55rem;}.islency-chat-login__btn-primary{border: 0; border-radius: 999px; padding: 0.62rem 1rem; font-weight: 600; background: var(--islency-chat-primary-dark) !important; box-shadow: 0 4px 14px rgba(18, 74, 110, 0.18);}.islency-chat-login__btn-primary .fa{margin-right: 0.35rem;}.islency-chat-login__btn-primary:hover, .islency-chat-login__btn-primary:focus{background: var(--islency-chat-primary) !important;}.islency-chat-login__btn-secondary{border: 0; border-radius: 999px; padding: 0.55rem 1rem; font-weight: 600; color: var(--islency-chat-primary-dark) !important; background: rgba(38, 128, 196, 0.08) !important;}.islency-chat-login__btn-secondary:hover, .islency-chat-login__btn-secondary:focus{background: rgba(38, 128, 196, 0.14) !important; color: var(--islency-chat-primary-dark) !important;}.islency-chat-login__btn-link{display: inline-block; margin-top: 0.55rem; padding: 0.35rem 0.5rem; border: 0; background: transparent; text-align: center; text-decoration: none; font-size: 0.78rem; font-weight: 600; color: var(--islency-chat-primary) !important;}.islency-chat-login__btn-link:hover, .islency-chat-login__btn-link:focus{color: var(--islency-chat-primary-dark) !important; text-decoration: underline;}.islency-chat-login__footer{flex-shrink: 0; padding: 0.65rem 0.95rem 0.85rem; background: #fff; border-top: 1px solid rgba(18, 74, 110, 0.08); box-shadow: 0 -6px 20px rgba(18, 74, 110, 0.06);}.islency-chat-login__scroll{flex: 1 1 auto; min-height: 0; overflow-y: auto;}.islency-chat-login__body--embed{display: flex; flex-direction: column; flex: 1 1 auto; min-height: 0; padding: 0; background: #fff;}.islency-chat-hub-panel{display: flex; flex-direction: column; flex: 1 1 auto; min-height: 0;}.islency-chat-hub-panel__toolbar{display: flex; align-items: center; gap: 0.65rem; padding: calc(0.42rem + env(safe-area-inset-top, 0px)) 0.55rem 0.55rem; color: #fff; background: linear-gradient(135deg, var(--islency-chat-primary-dark) 0%, var(--islency-chat-primary) 58%, #2d96d8 100%); box-shadow: 0 1px 0 rgba(15, 23, 42, 0.08);}.islency-chat-hub-panel__toolbar-title{font-weight: 700; line-height: 1.2; color: #fff;}.islency-chat-hub-panel__toolbar-subtitle{font-size: 0.72rem; color: rgba(255, 255, 255, 0.78);}.islency-chat-hub-panel__body{flex: 1 1 auto; min-height: 0; overflow-y: auto; padding: 1rem 0.95rem calc(1rem + env(safe-area-inset-bottom, 0px)); background-color: #e8eef4; background-image: radial-gradient(rgba(18, 74, 110, 0.045) 0.55px, transparent 0.55px); background-size: 12px 12px;}.islency-chat-hub-panel__intro{margin-bottom: 1rem;}.islency-chat-hub-panel__icon{display: inline-flex; align-items: center; justify-content: center; width: 2.85rem; height: 2.85rem; margin-bottom: 0.65rem; border-radius: 50%; background: rgba(255, 255, 255, 0.92); color: var(--islency-chat-primary); font-size: 1.15rem; box-shadow: 0 4px 14px rgba(18, 74, 110, 0.08);}.islency-chat-hub-panel__title{margin: 0 0 0.35rem; font-size: 1rem; font-weight: 700; color: var(--islency-chat-primary-dark);}.islency-chat-hub-panel__lead{margin: 0; font-size: 0.82rem; line-height: 1.45; color: rgba(18, 74, 110, 0.62);}.islency-chat-hub-panel__new-btn{border: 0; border-radius: 999px; padding: 0.62rem 1rem; font-weight: 600; margin-bottom: 1rem; background: var(--islency-chat-primary-dark) !important; box-shadow: 0 4px 14px rgba(18, 74, 110, 0.18);}.islency-chat-hub-panel__new-btn .fa{margin-right: 0.35rem;}.islency-chat-history--hub{margin-top: 0.15rem;}.islency-chat-history--hub .islency-chat-history__heading{margin-bottom: 0.55rem;}.islency-chat-history--hub .islency-chat-history__list{gap: 0.45rem;}.islency-chat-panel{display: flex; flex-direction: column; position: relative; min-height: 540px; max-height: 78vh;}@media (min-height: 923px){.islency-chat-panel{max-height: 720px;}}.islency-chat-panel__toolbar{display: flex; align-items: center; justify-content: space-between; gap: 1rem; padding: 1rem 1.15rem; color: #fff; background: linear-gradient(135deg, var(--islency-chat-primary-dark) 0%, var(--islency-chat-primary) 58%, #2d96d8 100%);}.islency-chat-panel__brand{display: flex; align-items: center; gap: 0.75rem; min-width: 0;}.islency-chat-panel__avatar, .islency-chat-msg__avatar{display: inline-flex; align-items: center; justify-content: center; border-radius: 50%; font-weight: 700; flex-shrink: 0; letter-spacing: 0.02em;}.islency-chat-panel__avatar{display: inline-flex; align-items: center; justify-content: center; width: 2.75rem; height: 2.75rem; background: rgba(255, 255, 255, 0.16); border: 1px solid rgba(255, 255, 255, 0.28); color: #fff; font-size: 0.8rem; overflow: hidden;}.islency-chat-panel__avatar--header{flex-shrink: 0;}.islency-chat-panel__avatar-initials{font-weight: 700; letter-spacing: 0.02em; line-height: 1; text-transform: uppercase;}.islency-chat-panel__avatar-photo{display: block; width: 100%; height: 100%; object-fit: cover;}.islency-chat-panel__avatar-icon{font-size: 1.05rem; line-height: 1; opacity: 0.95;}.islency-chat-brand-logo{display: block; width: 100%; height: 100%; object-fit: contain;}.islency-chat-brand-logo--panel{padding: 0.28rem; background: rgba(255, 255, 255, 0.94); border-radius: 50%;}.islency-chat-msg__avatar{width: 1.85rem; height: 1.85rem; font-size: 0.58rem; margin-bottom: 0.15rem;}.islency-chat-msg__avatar--agent{background: var(--islency-chat-primary); color: #fff;}.islency-chat-msg__avatar--customer{background: var(--islency-chat-primary-dark); color: #fff;}.islency-chat-panel__title{font-weight: 700; line-height: 1.2; color: #fff;}.islency-chat-panel__subtitle{font-size: 0.78rem; color: rgba(255, 255, 255, 0.78);}.islency-chat-panel__meta{display: flex; align-items: center; gap: 0.45rem; min-width: 0;}.islency-chat-panel__leading{display: flex; align-items: center; gap: 0.35rem; min-width: 0; flex: 1 1 auto;}.islency-chat-panel__brand-stack{display: flex; flex-direction: column; gap: 0.12rem; min-width: 0; flex: 1 1 auto;}.islency-chat-panel__brand-stack .islency-chat-panel__meta{margin-top: 0;}.islency-chat-panel__actions{display: inline-flex; align-items: center; gap: 0.35rem; flex-shrink: 0;}.islency-chat-panel__presence{display: inline-flex; align-items: center; gap: 0.28rem; flex-shrink: 0; font-size: 0.66rem; font-weight: 600; letter-spacing: 0.01em; white-space: nowrap;}.islency-chat-panel__presence-dot{width: 0.42rem; height: 0.42rem; border-radius: 50%; flex-shrink: 0;}.islency-chat-panel__presence--online{color: rgba(236, 253, 245, 0.95);}.islency-chat-panel__presence--online .islency-chat-panel__presence-dot{background: #86efac; box-shadow: 0 0 0 2px rgba(134, 239, 172, 0.22);}.islency-chat-panel__presence--offline{color: rgba(255, 255, 255, 0.72);}.islency-chat-panel__presence--offline .islency-chat-panel__presence-dot{background: #94a3b8;}.islency-chat-panel__presence--closed{color: rgba(255, 255, 255, 0.72);}.islency-chat-status{display: inline-flex; align-items: center; gap: 0.35rem; padding: 0.3rem 0.7rem; border-radius: 999px; font-size: 0.72rem; font-weight: 600; white-space: nowrap;}.islency-chat-toolbar__presence{flex-shrink: 0;}.islency-chat-status--online{color: #ecfdf3; background: rgba(255, 255, 255, 0.14); border: 1px solid rgba(255, 255, 255, 0.22);}.islency-chat-status--offline{color: rgba(255, 255, 255, 0.88); background: rgba(15, 23, 42, 0.22); border: 1px solid rgba(255, 255, 255, 0.14);}.islency-chat-status--offline .islency-chat-status__dot{background: #94a3b8; box-shadow: none;}.islency-chat-status--closed{color: rgba(255, 255, 255, 0.82); background: rgba(15, 23, 42, 0.18); border: 1px solid rgba(255, 255, 255, 0.12);}.islency-chat-status__dot{width: 0.45rem; height: 0.45rem; border-radius: 50%; background: #86efac; box-shadow: 0 0 0 2px rgba(134, 239, 172, 0.25);}.islency-chat-panel__messages{flex: 1 1 auto; min-height: 0; overflow-x: hidden; overflow-y: auto; display: flex; flex-direction: column; gap: 0.35rem; padding: 1rem 0.85rem 1.1rem; background-color: #edf2f7; background-image: radial-gradient(rgba(18, 74, 110, 0.07) 0.65px, transparent 0.65px); background-size: 14px 14px; scroll-behavior: auto; -webkit-overflow-scrolling: touch; overscroll-behavior: contain; touch-action: pan-y;}.islency-chat-panel__messages::before{content: ""; flex: 1 1 0; min-height: 0; pointer-events: none;}.islency-chat-panel__messages--booting{visibility: hidden;}.islency-chat-panel__messages::-webkit-scrollbar{width: 5px;}.islency-chat-panel__messages::-webkit-scrollbar-thumb{background: rgba(18, 74, 110, 0.2); border-radius: 999px;}.islency-chat-empty{margin: auto; max-width: 19rem; text-align: center; padding: 2.5rem 1rem;}.islency-chat-thread-intro{flex-shrink: 0; background: rgba(255, 255, 255, 0.72); border-bottom: 1px solid rgba(18, 74, 110, 0.08);}.islency-chat-thread-intro .islency-chat-empty{margin: 0 auto; padding: 1rem 1rem 0.85rem; max-width: 20rem;}.islency-chat-thread-intro .islency-chat-empty__icon{width: 2.5rem; height: 2.5rem; margin-bottom: 0.65rem; font-size: 1.05rem; background: rgba(38, 128, 196, 0.1); box-shadow: none;}.islency-chat-empty__icon{width: 3.5rem; height: 3.5rem; margin: 0 auto 0.9rem; border-radius: 50%; display: flex; align-items: center; justify-content: center; background: rgba(255, 255, 255, 0.82); color: var(--islency-chat-primary); font-size: 1.4rem; box-shadow: 0 4px 14px rgba(18, 74, 110, 0.08);}.islency-chat-empty__title{font-weight: 700; margin-bottom: 0.4rem; color: var(--islency-chat-primary-dark); font-family: "Source Sans 3", var(--bs-font-sans-serif, sans-serif); font-size: 0.95rem;}.islency-chat-empty__text{font-size: 0.88rem; margin-bottom: 0; color: rgba(18, 74, 110, 0.58);}.islency-chat-msg{display: flex; align-items: flex-end; gap: 0.45rem; max-width: 84%; min-width: 0; animation: islency-chat-msg-in 0.2s ease-out;}.islency-chat-msg--pending, .islency-chat-msg--settled{animation: none;}.islency-chat-msg--pending .islency-chat-msg__bubble{opacity: 0.88;}.islency-chat-msg--has-doc{max-width: 17rem;}.islency-chat-msg--product-only{max-width: 92%;}.islency-chat-msg--continued{margin-top: -0.15rem;}.islency-chat-msg--continued .islency-chat-msg__avatar{visibility: hidden; width: 1.85rem; height: 0; margin: 0; border: 0;}.islency-chat-msg--continued .islency-chat-msg__author{display: none;}.islency-chat-msg--continued .islency-chat-msg__bubble{margin-top: 0;}@keyframes islency-chat-msg-in{from{opacity: 0; transform: translateY(5px);}to{opacity: 1; transform: translateY(0);}}.islency-chat-msg--customer{align-self: flex-end; flex-direction: row-reverse;}.islency-chat-msg--agent{align-self: flex-start;}.islency-chat-msg__bubble{position: relative; min-width: 0; max-width: 100%; padding: 0.5rem 0.75rem 0.4rem; border-radius: 1rem; word-break: break-word; overflow: hidden;}.islency-chat-msg--customer .islency-chat-msg__bubble{background: linear-gradient(135deg, var(--islency-chat-primary) 0%, #2f8fd0 100%); color: #fff; border-bottom-right-radius: 0.3rem; box-shadow: 0 2px 8px rgba(38, 128, 196, 0.22);}.islency-chat-msg--agent .islency-chat-msg__bubble{background: #fff; border: 1px solid rgba(18, 74, 110, 0.08); border-bottom-left-radius: 0.3rem; box-shadow: 0 2px 8px rgba(15, 23, 42, 0.05);}.islency-chat-msg__author{font-size: 0.68rem; font-weight: 700; color: var(--islency-chat-primary); margin-bottom: 0.15rem; letter-spacing: 0.01em;}.islency-chat-msg__reply{display: flex; flex-direction: column; gap: 0.12rem; width: 100%; margin: 0 0 0.4rem; padding: 0.35rem 0.5rem; border: 0; border-left: 3px solid rgba(18, 74, 110, 0.35); border-radius: 0.35rem; background: rgba(15, 23, 42, 0.06); color: inherit; text-align: left; cursor: pointer;}.islency-chat-msg--customer .islency-chat-msg__reply{border-left-color: rgba(255, 255, 255, 0.75); background: rgba(255, 255, 255, 0.16);}.islency-chat-msg__reply-author{font-size: 0.72rem; font-weight: 700; line-height: 1.2; opacity: 0.95;}.islency-chat-msg__reply-preview{font-size: 0.78rem; line-height: 1.3; opacity: 0.85; white-space: nowrap; overflow: hidden; text-overflow: ellipsis;}.islency-chat-msg--highlight .islency-chat-msg__bubble{box-shadow: 0 0 0 2px rgba(38, 128, 196, 0.45); transition: box-shadow 0.2s ease;}.islency-chat-msg__body{font-size: 0.92rem; line-height: 1.45; white-space: pre-wrap;}.islency-chat-msg__attachments{display: flex; flex-direction: column; gap: 0.45rem; margin-top: 0.35rem; min-width: 0; max-width: 100%; overflow: hidden;}.islency-chat-msg__body + .islency-chat-msg__attachments{margin-top: 0.15rem;}.islency-chat-msg__product-snippet, .islency-chat-msg__bubble .o-islency-chat-product-snippet{display: flex; align-items: center; gap: 0.55rem; margin-bottom: 0; padding: 0.5rem 0.55rem; border-radius: 0.75rem; background: #fff; border: 0; box-shadow: 0 1px 6px rgba(15, 23, 42, 0.1); max-width: 100%; width: 100%; box-sizing: border-box;}.islency-chat-msg--customer .islency-chat-msg__product-snippet, .islency-chat-msg--customer .islency-chat-msg__bubble .o-islency-chat-product-snippet{color: var(--islency-chat-sea-dark, #124a6e);}.islency-chat-msg--customer.islency-chat-msg--product-only .islency-chat-msg__bubble{padding: 0.4rem 0.5rem 0.35rem;}.islency-chat-msg--customer.islency-chat-msg--product-only .islency-chat-msg__product-snippet{margin-bottom: 0;}.islency-chat-msg__product-snippet + .islency-chat-msg__body, .islency-chat-msg__body + .islency-chat-msg__product-snippet{margin-top: 0.35rem;}.islency-chat-msg--customer .islency-chat-msg__body{color: #fff;}.islency-chat-msg--agent .islency-chat-msg__product-snippet, .islency-chat-msg--agent .islency-chat-msg__bubble .o-islency-chat-product-snippet{background: #f8fbff; border: 1px solid rgba(18, 74, 110, 0.08); box-shadow: none;}.o-islency-chat-product-snippet__img{flex: 0 0 4.25rem; width: 4.25rem; height: 4.25rem; object-fit: contain; border-radius: 0.55rem; background: #fff;}.o-islency-chat-product-snippet__img--empty{display: inline-flex; align-items: center; justify-content: center; color: #64748b; font-size: 1.2rem;}.o-islency-chat-product-snippet__body{flex: 1 1 auto; min-width: 0;}.o-islency-chat-product-snippet__name{font-weight: 600; font-size: 0.82rem; line-height: 1.25; color: var(--islency-chat-sea-dark, #124a6e); word-break: break-word; display: -webkit-box; -webkit-line-clamp: 2; line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;}.o-islency-chat-product-snippet__ref{margin-top: 0.12rem; font-size: 0.74rem; color: #64748b;}.o-islency-chat-product-snippet__actions{display: flex; flex-direction: column; gap: 0.3rem; flex-shrink: 0; align-self: stretch; justify-content: center;}.o-islency-chat-product-snippet__action{display: inline-flex; align-items: center; justify-content: center; width: 2.05rem; height: 2.05rem; border: 0; border-radius: 999px; background: rgba(38, 128, 196, 0.12); color: var(--islency-chat-sea-dark, #124a6e); text-decoration: none; transition: background-color 0.15s ease, transform 0.12s ease;}.o-islency-chat-product-snippet__action:hover{background: rgba(38, 128, 196, 0.2);}.o-islency-chat-product-snippet__action:active{transform: scale(0.96);}.o-islency-chat-product-snippet__cart{cursor: pointer;}.islency-chat-msg__media{display: block; max-width: 100%;}.islency-chat-msg__media img, .islency-chat-msg__media video{display: block; width: 100%; max-width: 240px; max-height: 180px; border-radius: 0.65rem; object-fit: cover; background: rgba(15, 23, 42, 0.06);}.islency-chat-msg__media video{max-width: 280px; max-height: 200px; object-fit: contain;}.islency-chat-msg__doc{display: flex; flex-direction: column; gap: 0.28rem; width: 100%; max-width: var(--islency-chat-doc-max-width, 15rem); box-sizing: border-box;}.islency-chat-msg__doc-preview{position: relative; overflow: hidden; width: 100%; max-width: 100%; height: var(--islency-chat-doc-preview-height, 4.75rem); border-radius: 0.55rem; border: 1px solid rgba(15, 23, 42, 0.08); background: #fff; box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.4);}.islency-chat-msg__doc-preview iframe{display: block; width: 100%; height: 100%; border: 0; pointer-events: none; background: #f8fafc;}.islency-chat-msg__doc-preview-link{position: absolute; inset: 0; z-index: 1;}.islency-chat-msg__doc-card{display: flex; align-items: center; gap: 0.45rem; width: 100%; max-width: 100%; padding: 0.45rem 0.55rem; border-radius: 0.6rem; border: 1px solid rgba(15, 23, 42, 0.08); text-decoration: none; box-sizing: border-box; transition: transform 0.15s ease, box-shadow 0.15s ease, border-color 0.15s ease;}.islency-chat-msg__doc-card:hover, .islency-chat-msg__doc-card:focus-visible{transform: translateY(-1px); text-decoration: none;}.islency-chat-msg__doc-card--compact{margin-top: -0.1rem; border-top-left-radius: 0.45rem; border-top-right-radius: 0.45rem;}.islency-chat-msg__doc-badge{flex-shrink: 0; min-width: 2.35rem; padding: 0.28rem 0.35rem; border-radius: 0.45rem; font-size: 0.62rem; font-weight: 800; letter-spacing: 0.04em; text-align: center; line-height: 1.1; color: #fff;}.islency-chat-msg__doc-badge--pdf{background: linear-gradient(135deg, #c0392b 0%, #e74c3c 100%);}.islency-chat-msg__doc-badge--word{background: linear-gradient(135deg, #1f4fd8 0%, #2b6de5 100%);}.islency-chat-msg__doc-badge--excel{background: linear-gradient(135deg, #1f7a43 0%, #27ae60 100%);}.islency-chat-msg__doc-badge--slide{background: linear-gradient(135deg, #c2410c 0%, #ea580c 100%);}.islency-chat-msg__doc-badge--archive{background: linear-gradient(135deg, #6b4f1d 0%, #9a7b4f 100%);}.islency-chat-msg__doc-badge--text{background: linear-gradient(135deg, #475569 0%, #64748b 100%);}.islency-chat-msg__doc-badge--audio{background: linear-gradient(135deg, #7c3aed 0%, #9333ea 100%);}.islency-chat-msg__doc-badge--file{background: linear-gradient(135deg, #124a6e 0%, #2680c4 100%);}.islency-chat-msg__doc-info{display: flex; flex-direction: column; gap: 0.12rem; min-width: 0; flex: 1 1 auto;}.islency-chat-msg__doc-name{display: block; font-size: 0.78rem; font-weight: 600; line-height: 1.25; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;}.islency-chat-msg__doc-meta{display: block; font-size: 0.66rem; opacity: 0.78; line-height: 1.2;}.islency-chat-msg__doc-action{flex-shrink: 0; width: 1.65rem; height: 1.65rem; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: 0.72rem; opacity: 0.82;}.islency-chat-msg--customer .islency-chat-msg__doc-preview{border-color: rgba(255, 255, 255, 0.18);}.islency-chat-msg--customer .islency-chat-msg__doc-card{color: #fff; background: rgba(255, 255, 255, 0.12); border-color: rgba(255, 255, 255, 0.16);}.islency-chat-msg--customer .islency-chat-msg__doc-card:hover, .islency-chat-msg--customer .islency-chat-msg__doc-card:focus-visible{background: rgba(255, 255, 255, 0.16); box-shadow: 0 4px 14px rgba(15, 23, 42, 0.12);}.islency-chat-msg--customer .islency-chat-msg__doc-action{background: rgba(255, 255, 255, 0.12);}.islency-chat-msg--agent .islency-chat-msg__doc-card{color: var(--islency-chat-primary-dark); background: rgba(255, 255, 255, 0.92);}.islency-chat-msg--agent .islency-chat-msg__doc-card:hover, .islency-chat-msg--agent .islency-chat-msg__doc-card:focus-visible{border-color: rgba(38, 128, 196, 0.22); box-shadow: 0 4px 14px rgba(18, 74, 110, 0.08);}.islency-chat-msg--agent .islency-chat-msg__doc-action{background: rgba(38, 128, 196, 0.1); color: var(--islency-chat-primary-dark);}.islency-chat-msg--customer .islency-chat-msg__body{color: #fff;}.islency-chat-msg--agent .islency-chat-msg__body{color: #1e293b;}.islency-chat-msg__time{display: block; margin-top: 0.22rem; font-size: 0.64rem; text-align: right; opacity: 0.78;}.islency-chat-msg--customer .islency-chat-msg__time{color: rgba(255, 255, 255, 0.82);}.islency-chat-msg--agent .islency-chat-msg__time{color: rgba(18, 74, 110, 0.48);}.islency-chat-panel__composer{padding: 0.9rem 1rem 1rem; border-top: 1px solid var(--islency-chat-border); background: #fff; overflow: visible;}.islency-chat-composer__pending:not(.d-none){display: flex;}.islency-chat-composer__bar{position: relative; display: flex; align-items: center; gap: 0.25rem; padding: 0.28rem 0.28rem 0.28rem 0.45rem; border: 1px solid var(--islency-chat-border); border-radius: 999px; background: #f8fafc; box-shadow: 0 2px 10px rgba(18, 74, 110, 0.05); overflow: visible; transition: border-color 0.15s ease, box-shadow 0.15s ease, border-radius 0.15s ease;}.islency-chat-composer__bar:focus-within{border-color: rgba(38, 128, 196, 0.45); box-shadow: 0 0 0 3px rgba(38, 128, 196, 0.12);}.islency-chat-composer__bar--multiline{align-items: flex-end; border-radius: 1.15rem; padding-top: 0.4rem; padding-bottom: 0.4rem;}.islency-chat-composer__input{flex: 1 1 auto; min-width: 0; width: 100%; border: 0; background: transparent; resize: none; height: auto; min-height: calc(1.4em + 0.9rem); max-height: calc(1.4em * 10 + 0.9rem); padding: 0.45rem 0; box-shadow: none; outline: none; font-size: 0.94rem; line-height: 1.4; overflow-x: hidden; overflow-y: auto; field-sizing: fixed; box-sizing: border-box;}.islency-chat-composer__input:focus{box-shadow: none;}.islency-chat-composer__attach{position: relative; display: inline-flex; align-items: center; justify-content: center; width: 2.15rem; min-width: 2.15rem; height: 2.5rem; margin: 0; padding: 0; border: 0; border-radius: 50%; color: rgba(18, 74, 110, 0.55); background: transparent; flex-shrink: 0; cursor: pointer; overflow: hidden;}.islency-chat-composer__attach:hover, .islency-chat-composer__attach:focus-within{color: var(--islency-chat-primary); background: rgba(38, 128, 196, 0.08);}.islency-chat-composer__attach.is-disabled, .islency-chat-composer__attach[aria-disabled="true"]{pointer-events: none; opacity: 0.65; cursor: default;}.islency-chat-composer__file-input{position: absolute; inset: 0; width: 100%; height: 100%; margin: 0; padding: 0; border: 0; opacity: 0.001; font-size: 100px; cursor: pointer; z-index: 2; touch-action: manipulation;}.islency-chat-composer__file-input:disabled{pointer-events: none; cursor: default;}.islency-chat-composer__attach-icon{display: inline-flex; align-items: center; justify-content: center; pointer-events: none;}.islency-chat-composer__attach-icon .fa{font-size: 1rem; transform: rotate(-45deg);}.islency-chat-composer__pending{display: flex; flex-wrap: wrap; gap: 0.35rem; margin-bottom: 0.55rem;}.islency-chat-composer__pending--uploading .islency-chat-composer__chip{opacity: 0.88;}.islency-chat-composer__chip{display: inline-flex; align-items: center; gap: 0.35rem; max-width: 100%; padding: 0.25rem 0.35rem 0.25rem 0.35rem; border-radius: 0.75rem; background: rgba(38, 128, 196, 0.1); color: var(--islency-chat-primary-dark); font-size: 0.72rem; border: 1px solid rgba(38, 128, 196, 0.12);}.islency-chat-composer__chip--uploading{animation: islency-chat-chip-pulse 1.2s ease-in-out infinite;}.islency-chat-composer__chip-thumb{width: 2rem; height: 2rem; border-radius: 0.45rem; object-fit: cover; flex-shrink: 0;}.islency-chat-composer__chip-icon{width: 2rem; height: 2rem; border-radius: 0.45rem; display: inline-flex; align-items: center; justify-content: center; background: rgba(38, 128, 196, 0.14); color: var(--islency-chat-primary-dark); flex-shrink: 0;}.islency-chat-composer__chip-icon .fa{font-size: 0.95rem;}.islency-chat-composer__chip-label{overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 14rem;}.islency-chat-composer__chip-remove{border: 0; background: transparent; color: inherit; opacity: 0.7; padding: 0 0.15rem; line-height: 1;}.islency-chat-composer__chip-remove:hover{opacity: 1;}.islency-chat-composer__send.btn{--bs-btn-border-radius: 50%; width: 2.5rem; min-width: 2.5rem; height: 2.5rem; padding: 0 !important; border: 0 !important; border-radius: 50% !important; line-height: 1; display: inline-flex; align-items: center; justify-content: center; flex-shrink: 0; background: var(--islency-chat-primary-dark) !important; box-shadow: none; position: relative; overflow: hidden; transition: background-color 0.18s ease, transform 0.18s ease;}.islency-chat-composer__send.btn:hover, .islency-chat-composer__send.btn:focus, .islency-chat-composer__send.btn:active{background: var(--islency-chat-primary) !important; box-shadow: none;}.islency-chat-composer__send.btn.is-disabled, .islency-chat-composer__send.btn[aria-disabled="true"]{pointer-events: none; opacity: 0.65;}.islency-chat-composer__send.btn .fa{font-size: 0.82rem; margin: 0; transform: translateX(1px);}.islency-chat-composer__send--enhanced .islency-chat-composer__send-icon, .islency-chat-composer__send--enhanced .islency-chat-composer__send-progress, .islency-chat-composer__send--enhanced .islency-chat-composer__send-success{position: absolute; inset: 0; display: inline-flex; align-items: center; justify-content: center; transition: opacity 0.18s ease, transform 0.18s ease;}.islency-chat-composer__send--enhanced .islency-chat-composer__send-progress, .islency-chat-composer__send--enhanced .islency-chat-composer__send-success{opacity: 0; pointer-events: none;}.islency-chat-composer__send--enhanced .islency-chat-composer__send-ring{width: 2.15rem; height: 2.15rem; transform: rotate(-90deg);}.islency-chat-composer__send--enhanced .islency-chat-composer__send-ring-bg, .islency-chat-composer__send--enhanced .islency-chat-composer__send-ring-fill{fill: none; stroke-width: 2.6;}.islency-chat-composer__send--enhanced .islency-chat-composer__send-ring-bg{stroke: rgba(255, 255, 255, 0.24);}.islency-chat-composer__send--enhanced .islency-chat-composer__send-ring-fill{stroke: #fff; stroke-linecap: round; transition: stroke-dashoffset 0.12s linear;}.islency-chat-composer__send--enhanced .islency-chat-composer__send-percent{position: absolute; font-size: 0.58rem; font-weight: 700; line-height: 1; color: #fff;}.islency-chat-composer__send--preparing .islency-chat-composer__send-icon, .islency-chat-composer__send--uploading .islency-chat-composer__send-icon{opacity: 0; transform: scale(0.72);}.islency-chat-composer__send--preparing .islency-chat-composer__send-progress, .islency-chat-composer__send--uploading .islency-chat-composer__send-progress{opacity: 1; transform: scale(1);}.islency-chat-composer__send--success{background: #1f8a55 !important;}.islency-chat-composer__send--success .islency-chat-composer__send-icon, .islency-chat-composer__send--success .islency-chat-composer__send-progress{opacity: 0; transform: scale(0.72);}.islency-chat-composer__send--success .islency-chat-composer__send-success{opacity: 1; transform: scale(1);}.islency-chat-composer__send--success .islency-chat-composer__send-success .fa{animation: islency-chat-send-pop 0.35s ease;}.islency-chat-composer--busy .islency-chat-composer__hint{opacity: 0.55;}.islency-chat-composer--sending .islency-chat-composer__attach.is-disabled, .islency-chat-composer--sending .islency-chat-composer__attach[aria-disabled="true"]{pointer-events: none; opacity: 0.65;}.islency-chat-composer__bar--busy{opacity: 0.92;}.islency-chat-composer__status{margin-top: 0.35rem; padding-left: 0.9rem; font-size: 0.72rem; font-weight: 600; color: var(--islency-chat-primary);}@keyframes islency-chat-chip-pulse{0%, 100%{opacity: 0.88;}50%{opacity: 1;}}@keyframes islency-chat-send-pop{0%{transform: scale(0.5); opacity: 0.4;}100%{transform: scale(1); opacity: 1;}}.islency-chat-composer__hint{margin-top: 0.45rem; padding-left: 0.9rem; font-size: 0.72rem; color: rgba(18, 74, 110, 0.45);}.islency-chat-empty-panel{min-height: 420px;}.islency-chat-history{border-top: 1px solid var(--islency-chat-border);}.islency-chat-history--drawer{flex-shrink: 0; background: #f4f8fb; border-bottom: 1px solid var(--islency-chat-border); box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.65);}.islency-chat-history--panel .islency-chat-history__list{gap: 0.45rem;}.islency-chat-history__head{display: flex; align-items: center; justify-content: space-between; gap: 0.5rem; padding: 0.5rem 0.75rem 0.35rem;}.islency-chat-history__heading, .islency-chat-history__label{margin: 0; font-size: 0.68rem; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; color: rgba(18, 74, 110, 0.5);}.islency-chat-history__heading{font-size: 0.78rem; letter-spacing: 0.04em; text-transform: none; color: var(--islency-chat-primary-dark);}.islency-chat-history__close{width: 1.5rem; height: 1.5rem; border: 0; border-radius: 0.35rem; padding: 0; color: rgba(18, 74, 110, 0.55); background: rgba(18, 74, 110, 0.06); line-height: 1; cursor: pointer;}.islency-chat-history__close:hover{background: rgba(18, 74, 110, 0.12); color: var(--islency-chat-primary-dark);}.islency-chat-history__close .fa{font-size: 0.72rem;}.islency-chat-history__scroll{max-height: 11.5rem; overflow-y: auto; padding: 0.35rem 0.55rem 0.55rem;}.islency-chat-history__scroll::-webkit-scrollbar{width: 4px;}.islency-chat-history__scroll::-webkit-scrollbar-thumb{background: rgba(18, 74, 110, 0.18); border-radius: 999px;}.islency-chat-history__list{display: flex; flex-direction: column; gap: 0.4rem;}.islency-chat-history__empty{margin: 0.35rem 0.25rem 0.15rem; font-size: 0.78rem; color: rgba(18, 74, 110, 0.52);}.islency-chat-history__item{display: block; padding: 0.62rem 0.7rem; text-decoration: none; color: inherit; border: 1px solid rgba(18, 74, 110, 0.08); border-radius: 0.75rem; background: #fff; box-shadow: 0 1px 4px rgba(18, 74, 110, 0.04); transition: border-color 0.15s ease, box-shadow 0.15s ease, transform 0.15s ease;}.islency-chat-history__item:hover{border-color: rgba(38, 128, 196, 0.22); box-shadow: 0 4px 12px rgba(18, 74, 110, 0.08); transform: translateY(-1px);}.islency-chat-history__item--active{border-color: rgba(38, 128, 196, 0.38); background: rgba(38, 128, 196, 0.08); box-shadow: 0 0 0 1px rgba(38, 128, 196, 0.12);}.islency-chat-history__item--pinned{border-color: rgba(79, 158, 50, 0.28); background: rgba(79, 158, 50, 0.06);}.islency-chat-history__item--closed .islency-chat-history__preview{color: rgba(18, 74, 110, 0.52);}.islency-chat-history__item-top{display: flex; align-items: center; justify-content: space-between; gap: 0.45rem; margin-bottom: 0.2rem;}.islency-chat-history__title{font-size: 0.84rem; font-weight: 700; color: var(--islency-chat-primary-dark); min-width: 0;}.islency-chat-history__badge{flex-shrink: 0; padding: 0.12rem 0.45rem; border-radius: 999px; font-size: 0.62rem; font-weight: 700; letter-spacing: 0.02em; text-transform: uppercase;}.islency-chat-history__badge--open{color: #166534; background: rgba(134, 239, 172, 0.35);}.islency-chat-history__badge--closed{color: rgba(18, 74, 110, 0.62); background: rgba(18, 74, 110, 0.08);}.islency-chat-history__subject{margin: 0 0 0.15rem; font-size: 0.74rem; color: rgba(18, 74, 110, 0.62);}.islency-chat-history__preview{margin: 0 0 0.28rem; font-size: 0.76rem; line-height: 1.35; color: rgba(18, 74, 110, 0.58);}.islency-chat-history__meta{display: flex; flex-wrap: wrap; gap: 0.35rem 0.65rem; font-size: 0.68rem; color: rgba(18, 74, 110, 0.48);}.islency-chat-history__meta-item{display: inline-flex; align-items: center; gap: 0.25rem; min-width: 0;}.islency-chat-history__meta-item .fa{font-size: 0.68rem; opacity: 0.75;}.islency-chat-order-banner{display: flex; align-items: center; gap: 0.5rem; padding: 0.55rem 1rem; background: rgba(38, 128, 196, 0.08); border-bottom: 1px solid var(--islency-chat-border); font-size: 0.82rem; color: var(--islency-chat-primary-dark);}.islency-chat-order-banner .fa{color: var(--islency-chat-primary);}.islency-chat-order-banner--portal{display: block; border: 1px solid var(--islency-chat-border); border-radius: 0.85rem; border-bottom: 1px solid var(--islency-chat-border); padding: 0.85rem; background: #fff;}.islency-chat-toolbar__new, .islency-chat-toolbar__history{border-radius: 50% !important; width: 2rem; height: 2rem; padding: 0 !important; display: inline-flex; align-items: center; justify-content: center;}.islency-chat-appbar__back{width: 2.15rem; height: 2.15rem; border: 0; border-radius: 50%; margin-right: 0.15rem; flex-shrink: 0; display: inline-flex; align-items: center; justify-content: center; color: #fff; background: rgba(255, 255, 255, 0.14); text-decoration: none; cursor: pointer; position: relative; z-index: 6; pointer-events: auto; touch-action: manipulation; -webkit-tap-highlight-color: transparent;}.islency-chat-appbar__back .fa{font-size: 0.95rem;}.islency-chat-panel__toolbar--app{position: relative; z-index: 2; box-shadow: 0 1px 0 rgba(15, 23, 42, 0.08);}.islency-chat-mobile-dot{width: 0.55rem; height: 0.55rem; border-radius: 50%; flex-shrink: 0;}.islency-chat-mobile-dot--online{background: #86efac; box-shadow: 0 0 0 2px rgba(134, 239, 172, 0.25);}.islency-chat-mobile-dot--closed{background: #94a3b8;}.islency-chat-wrap--embed, body.islency-chat-embed{overflow: hidden; height: 100%; min-height: 100%;}html:has(body.islency-chat-embed){height: 100%;}html.islency-chat-embed-frame, html.islency-chat-embed-frame body.islency-chat-embed{height: 100%; max-height: 100%; min-height: 0; overflow: hidden;}body.islency-chat-embed{height: 100%; max-height: 100%; min-height: 0; overflow: hidden;}@media not all and (display-mode: iframe){body.islency-chat-embed:not(.islency-chat-embed-mobile){height: 100dvh; max-height: 100dvh;}}.islency-chat-wrap--embed #wrapwrap, .islency-chat-wrap--embed main, .islency-chat-wrap--embed #wrap, .islency-chat-wrap--embed .islency-chat-shell--embed, body.islency-chat-embed #wrapwrap, body.islency-chat-embed main, body.islency-chat-embed #wrap, body.islency-chat-embed .islency-chat-shell--embed{height: 100% !important; min-height: 100% !important; margin: 0 !important; padding: 0 !important; display: flex; flex-direction: column;}.islency-chat-wrap--embed #wrapwrap, .islency-chat-wrap--embed main, .islency-chat-wrap--embed #wrap, body.islency-chat-embed #wrapwrap, body.islency-chat-embed main, body.islency-chat-embed #wrap{flex: 1 1 auto; min-height: 0;}.islency-chat-wrap--embed .islency-chat-shell--embed, body.islency-chat-embed .islency-chat-shell--embed{max-width: none; flex: 1 1 auto; min-height: 0;}.islency-chat-wrap--embed .islency-chat-wrap, body.islency-chat-embed .islency-chat-wrap{flex: 1 1 auto; min-height: 0; height: auto; background: #edf2f7; display: flex; flex-direction: column;}.islency-chat-wrap--embed .islency-chat-card, body.islency-chat-embed .islency-chat-card{border: 0; border-radius: 0; box-shadow: none; flex: 1 1 auto; min-height: 0; height: auto; display: flex; flex-direction: column;}.islency-chat-wrap--embed .islency-chat-panel, .islency-chat-wrap--embed .islency-chat-panel--embed, .islency-chat-wrap--embed .islency-chat-login--embed, .islency-chat-wrap--embed .islency-chat-hub-panel--embed, body.islency-chat-embed .islency-chat-panel, body.islency-chat-embed .islency-chat-panel--embed, body.islency-chat-embed .islency-chat-login--embed, body.islency-chat-embed .islency-chat-hub-panel--embed{display: flex; flex-direction: column; flex: 1 1 auto; min-height: 0 !important; height: auto; max-height: none;}.islency-chat-wrap--embed #wrapwrap > header, .islency-chat-wrap--embed #wrapwrap > footer, .islency-chat-wrap--embed footer.o_footer, .islency-chat-wrap--embed .s_islency_mobile_bar, .islency-chat-wrap--embed .s_islency_floating_social, .islency-chat-wrap--embed .islency-chat-hub, .islency-chat-wrap--embed .islency-chat-header, body.islency-chat-embed #wrapwrap > header, body.islency-chat-embed #wrapwrap > footer, body.islency-chat-embed footer.o_footer, body.islency-chat-embed .s_islency_mobile_bar, body.islency-chat-embed .s_islency_floating_social, body.islency-chat-embed .islency-chat-hub, body.islency-chat-embed .islency-chat-header{display: none !important;}.islency-chat-wrap--embed .islency-chat-panel__toolbar--embed, body.islency-chat-embed .islency-chat-panel__toolbar--embed{display: flex; 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visibility: hidden !important; height: 0 !important; min-height: 0 !important; overflow: hidden !important; pointer-events: none !important;}body.islency-chat-page:not(.islency-chat-embed) #wrapwrap{padding-top: 0 !important; padding-bottom: 0 !important; height: 100%; min-height: 0; display: flex; flex-direction: column;}body.islency-chat-page:not(.islency-chat-embed) main, body.islency-chat-page:not(.islency-chat-embed) #wrap, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-wrap, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-shell, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-card{flex: 1 1 auto; min-height: 0; height: auto; margin: 0 !important;}body.islency-chat-page:not(.islency-chat-embed) main{margin-top: 0 !important; padding-top: 0 !important; display: flex; flex-direction: column;}body.islency-chat-page:not(.islency-chat-embed) #wrap, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-wrap{display: flex; flex-direction: column;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-shell{max-width: none; width: 100% !important; padding: 0 !important; display: flex; flex-direction: column; flex: 1 1 auto; min-height: 0;}body.islency-chat-page:not(.islency-chat-embed) #wrap, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-wrap, body.islency-chat-page:not(.islency-chat-embed) main{width: 100% !important; max-width: none !important;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-wrap{min-height: 0; height: 100%; background: #edf2f7;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-card{border: 0; border-radius: 0; box-shadow: none; min-height: 0; height: 100%; display: flex; flex-direction: column; flex: 1 1 auto;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel--app{display: flex; flex-direction: column; flex: 1 1 auto; min-height: 0; height: 100%; max-height: none; background: #e8eef4;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar--app{display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: center; column-gap: 0.45rem; padding: calc(0.42rem + env(safe-area-inset-top, 0px)) 0.62rem 0.55rem; color: #fff; background: linear-gradient(135deg, var(--islency-chat-primary-dark, #124a6e) 0%, var(--islency-chat-primary, #2680c4) 58%, #2d96d8 100%); box-shadow: 0 1px 0 rgba(15, 23, 42, 0.08);}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__leading{min-width: 0;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar--app .islency-chat-toolbar__presence{padding: 0.22rem 0.55rem; font-size: 0.66rem;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar--app .islency-chat-appbar__back{width: 2rem; height: 2rem; margin-right: 0; border-radius: 0.65rem; background: transparent;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar--app .islency-chat-appbar__back:active{background: rgba(255, 255, 255, 0.12);}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar--app .islency-chat-appbar__back .fa{font-size: 1rem;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar--app .islency-chat-panel__avatar{width: 2.35rem; height: 2.35rem; font-size: 0.72rem;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar--app .islency-chat-panel__title{font-size: 0.92rem; line-height: 1.15;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar--app .islency-chat-panel__subtitle{font-size: 0.68rem; opacity: 0.82;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar--app .islency-chat-toolbar__history{width: 2rem; height: 2rem; border: 0 !important; color: #fff !important; background: rgba(255, 255, 255, 0.12) !important;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar--app .islency-chat-toolbar__history:active{background: rgba(255, 255, 255, 0.22) !important;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel{display: flex; flex-direction: column; flex: 1 1 auto; min-height: 0; max-height: none; height: 100%;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__toolbar, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-login__toolbar, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-identify__toolbar{flex-shrink: 0;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__messages{min-height: 0; flex: 1 1 auto; padding: 0.85rem 0.7rem 0.75rem; background-color: #e8eef4; background-image: radial-gradient(rgba(18, 74, 110, 0.045) 0.55px, transparent 0.55px); background-size: 12px 12px;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel--app .islency-chat-empty{max-width: 16.5rem; padding: 1.5rem 0.75rem 2.5rem; margin-top: auto; margin-bottom: auto;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel--app .islency-chat-empty__icon{width: 3.15rem; height: 3.15rem; margin-bottom: 0.85rem; font-size: 1.2rem; background: rgba(255, 255, 255, 0.92);}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel--app .islency-chat-empty__title{font-size: 1rem; margin-bottom: 0.35rem;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel--app .islency-chat-empty__text{font-size: 0.82rem; line-height: 1.45;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__composer{flex-shrink: 0; margin-top: auto; padding: 0.45rem 0.65rem calc(0.45rem + env(safe-area-inset-bottom, 0px)); border-top: 0; background: #fff; box-shadow: 0 -6px 24px rgba(18, 74, 110, 0.08);}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel--app .islency-chat-composer__bar{align-items: center; padding: 0.2rem 0.2rem 0.2rem 0.35rem; border-color: rgba(18, 74, 110, 0.1); background: #f4f7fa; box-shadow: none;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel--app .islency-chat-composer__input{font-size: 16px; min-height: 1.55rem; padding: 0.35rem 0;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel--app .islency-chat-composer__attach{width: var(--islency-app-send-size, 2.5rem); height: var(--islency-app-send-size, 2.5rem); min-width: var(--islency-app-send-size, 2.5rem); max-width: var(--islency-app-send-size, 2.5rem); flex: 0 0 var(--islency-app-send-size, 2.5rem); align-self: center;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel--app .islency-chat-composer__send.btn{width: var(--islency-app-send-size, 2.5rem) !important; height: var(--islency-app-send-size, 2.5rem) !important; min-width: var(--islency-app-send-size, 2.5rem) !important; max-width: var(--islency-app-send-size, 2.5rem) !important; min-height: var(--islency-app-send-size, 2.5rem) !important; max-height: var(--islency-app-send-size, 2.5rem) !important; flex: 0 0 var(--islency-app-send-size, 2.5rem) !important; align-self: center !important;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-panel__brand{flex: 1 1 auto; min-width: 0;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-login, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-identify{display: flex; flex-direction: column; flex: 1 1 auto; min-height: 0; padding: 0;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-login__toolbar, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-identify__toolbar{display: flex; align-items: center; gap: 0.65rem; padding: calc(0.42rem + env(safe-area-inset-top, 0px)) 0.55rem 0.55rem; color: #fff; background: linear-gradient(135deg, var(--islency-chat-primary-dark) 0%, var(--islency-chat-primary) 58%, #2d96d8 100%); box-shadow: 0 1px 0 rgba(15, 23, 42, 0.08);}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-login__toolbar .islency-chat-appbar__back, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-identify__toolbar .islency-chat-appbar__back{width: 2rem; height: 2rem; margin-right: 0; border-radius: 0.65rem; background: transparent;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-login__toolbar .islency-chat-appbar__back:active, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-identify__toolbar .islency-chat-appbar__back:active{background: rgba(255, 255, 255, 0.12);}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-login__toolbar-title, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-identify__toolbar-title{font-weight: 700; line-height: 1.2; color: #fff;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-login__toolbar-subtitle, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-identify__toolbar-subtitle{font-size: 0.72rem; color: rgba(255, 255, 255, 0.78);}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-login__body, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-identify__body{flex: 1 1 auto; min-height: 0; overflow-y: auto; padding: 1.25rem 1rem calc(1rem + env(safe-area-inset-bottom, 0px)); display: flex; flex-direction: column; justify-content: center; background: #e8eef4;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-login__panel{max-width: none; padding: 1.35rem 1.1rem 1.15rem; border-radius: 1rem; background: #fff; border: 1px solid rgba(18, 74, 110, 0.06); box-shadow: 0 8px 22px rgba(18, 74, 110, 0.07);}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-login__hero, body.islency-chat-page:not(.islency-chat-embed) .islency-chat-identify__hero{margin-bottom: 1.25rem;}body.islency-chat-page:not(.islency-chat-embed) .islency-chat-empty-panel{display: flex; flex-direction: column; flex: 1 1 auto; min-height: 0; height: 100%; padding-top: calc(0.75rem + env(safe-area-inset-top, 0px)) !important; padding-bottom: calc(1rem + env(safe-area-inset-bottom, 0px)) !important; overflow-y: auto;}body.islency-chat-page.o_theme_islency_nova:not(.islency-chat-embed) .s_islency_mobile_bar.s_islency_only_mobile, body.islency-chat-page:not(.islency-chat-embed) .s_islency_mobile_bar{display: none !important;}body.islency-chat-page:not(.islency-chat-embed) #islency_cart_drawer, body.islency-chat-page:not(.islency-chat-embed) #islency_drawer{display: none !important; visibility: hidden !important; pointer-events: none !important;}.islency-chat-wrap{min-height: calc(100vh - 96px);}.islency-chat-shell{padding-top: 0.75rem !important; padding-bottom: 0.75rem !important;}.islency-chat-header{margin-bottom: 0.75rem !important;}.islency-chat-msg{max-width: 88%;}.islency-chat-composer__hint{display: none;}}.islency-chat-csat-panel{margin: 0 0 0.75rem; padding: 1rem; border-radius: 0.85rem; background: var(--islency-chat-surface, #fff); border: 1px solid var(--islency-chat-border, rgba(18, 74, 110, 0.1)); box-shadow: var(--islency-chat-shadow, 0 8px 24px rgba(18, 74, 110, 0.08));}.islency-chat-msg__bubble .islency-chat-csat-widget, .islency-chat-csat-panel .islency-chat-csat-widget{margin-top: 0.35rem;}.islency-chat-csat-widget__lead{margin-bottom: 0.15rem; font-size: 0.92rem; font-weight: 600; color: var(--islency-chat-primary-dark, #124a6e);}.islency-chat-csat{display: inline-flex; align-items: center; gap: 0.2rem; margin: 0.35rem 0 0.15rem;}.islency-chat-csat__star{border: 0; background: transparent; padding: 0.2rem; line-height: 1; cursor: pointer; color: #cbd5e1; transition: color 0.15s ease, transform 0.12s ease;}.islency-chat-csat__star .fa{font-size: 1.75rem; display: block;}.islency-chat-csat__star.is-active, .islency-chat-csat__star.is-hover{color: #f59e0b;}.islency-chat-csat__star:active:not(:disabled){transform: scale(0.9);}.islency-chat-csat__star:disabled{cursor: default; opacity: 0.85;}.islency-chat-csat-widget__score-hint{margin: 0 0 0.35rem; font-size: 0.78rem; font-weight: 600; color: rgba(18, 74, 110, 0.65);}.islency-chat-csat-widget__label{display: block; margin-top: 0.55rem; margin-bottom: 0.25rem; font-size: 0.82rem; color: rgba(18, 74, 110, 0.78);}.islency-chat-csat-widget__comment{resize: vertical; min-height: 2.5rem; border-radius: 0.65rem; border-color: rgba(18, 74, 110, 0.14);}.islency-chat-csat-widget__submit.btn{width: 100%; margin-top: 0.75rem; border-radius: 999px; font-weight: 600; padding: 0.45rem 1rem; background: var(--islency-chat-primary-dark, #124a6e) !important; border: 0 !important;}.islency-chat-csat-widget__feedback{margin-top: 0.65rem; font-size: 0.82rem;}.islency-chat-csat-thanks{display: flex; align-items: center; gap: 0.45rem; font-size: 0.88rem; color: rgba(18, 74, 110, 0.82);}.islency-chat-csat-thanks::before{content: "\f004"; font-family: FontAwesome; color: #f59e0b;}.islency-chat-case-offer-widget{max-width: 20rem;}.islency-chat-case-offer-widget__lead{margin: 0 0 0.35rem; font-size: 0.92rem; font-weight: 600; color: rgba(18, 74, 110, 0.92);}.islency-chat-case-offer-widget__topic{margin: 0 0 0.75rem; font-size: 0.82rem; color: rgba(18, 74, 110, 0.72);}.islency-chat-case-offer-widget__actions{display: flex; flex-wrap: wrap; gap: 0.5rem;}.islency-chat-case-offer-widget__feedback{margin-top: 0.65rem; font-size: 0.82rem;}.islency-chat-case-offer-thanks{font-size: 0.88rem; color: rgba(18, 74, 110, 0.82);}.islency-chat-msg__link{color: #0b6e99; font-weight: 600; text-decoration: underline; text-underline-offset: 0.12em; word-break: break-all;}.islency-chat-msg__link:hover, .islency-chat-msg__link:focus{color: #085578;}.islency-chat-portal-cta{margin-top: 0.55rem; padding-top: 0.5rem; border-top: 1px solid rgba(18, 74, 110, 0.08);}.islency-chat-portal-cta__lead{margin: 0 0 0.35rem; font-size: 0.68rem; font-weight: 650; letter-spacing: 0.03em; text-transform: uppercase; color: rgba(18, 74, 110, 0.48);}.islency-chat-portal-cta__actions{display: flex; flex-direction: column; align-items: stretch; gap: 0.55rem;}.islency-chat-portal-cta__item{display: flex; flex-direction: column; align-items: stretch; gap: 0.28rem;}.islency-chat-portal-cta__hint{margin: 0; font-size: 0.78rem; font-weight: 500; line-height: 1.35; color: rgba(18, 74, 110, 0.72);}.islency-chat-portal-cta__btn{display: inline-flex; align-items: center; justify-content: space-between; gap: 0.4rem; width: auto; max-width: 100%; margin: 0; padding: 0.38rem 0.7rem; border: 1px solid transparent !important; border-radius: 0.55rem !important; background: var(--islency-chat-primary, #2680c4) !important; color: #fff !important; font-size: 0.78rem; font-weight: 600; line-height: 1.2; text-align: left; text-decoration: none !important; box-shadow: 0 1px 2px rgba(38, 128, 196, 0.22); transition: background-color 0.12s ease, box-shadow 0.12s ease;}.islency-chat-portal-cta__btn::after{content: "›"; flex-shrink: 0; font-size: 0.95rem; font-weight: 400; line-height: 1; color: rgba(255, 255, 255, 0.85);}.islency-chat-portal-cta__btn:hover, .islency-chat-portal-cta__btn:focus{background: var(--islency-chat-primary-dark, #124a6e) !important; color: #fff !important; text-decoration: none !important; filter: none; box-shadow: 0 2px 6px rgba(18, 74, 110, 0.25);}.islency-chat-portal-cta__btn:active{transform: none; background: #0f3d5c !important;}.islency-chat-closed-notice{display: flex; gap: 0.75rem; align-items: flex-start; margin: 0 0 0.75rem; padding: 0.85rem 1rem; border-radius: 0.85rem; background: rgba(255, 255, 255, 0.92); border: 1px solid rgba(18, 74, 110, 0.1); box-shadow: 0 4px 16px rgba(18, 74, 110, 0.06);}.islency-chat-closed-notice__icon{flex-shrink: 0; width: 2.1rem; height: 2.1rem; border-radius: 50%; display: flex; align-items: center; justify-content: center; background: rgba(18, 74, 110, 0.08); color: var(--islency-chat-primary-dark, #124a6e);}.islency-chat-closed-notice__icon .fa{font-size: 1rem;}.islency-chat-closed-notice__title{margin: 0 0 0.2rem; font-size: 0.88rem; font-weight: 700; color: var(--islency-chat-primary-dark, #124a6e);}.islency-chat-closed-notice__text{margin: 0; font-size: 0.82rem; line-height: 1.45; color: rgba(18, 74, 110, 0.72);}.islency-chat-closed-notice__actions{margin-top: 0.75rem;}.islency-chat-closed-notice__actions .btn{border-radius: 999px; font-weight: 600; padding-inline: 1rem; background: var(--islency-chat-primary-dark, #124a6e) !important; border: 0 !important;} /* /islency_customer_chat/static/src/scss/customer_chat_triage.scss */ .o_islency_customer_chat .islency-chat-triage__title, .o_islency_customer_chat .islency-chat-empty__title, .islency-chat-app-design-system .islency-chat-triage__title, .islency-chat-app-design-system .islency-chat-empty__title{font-family: "Source Sans 3", var(--bs-font-sans-serif, sans-serif); font-weight: 700;}.islency-chat-triage{z-index: 1; display: flex; flex-direction: column; align-items: center; justify-content: flex-start; flex: 1 1 auto; min-height: 0; padding: 0.85rem 0.75rem 1rem; overflow-y: auto; -webkit-overflow-scrolling: touch; background: rgba(232, 238, 244, 0.96); backdrop-filter: blur(6px);}.islency-chat-triage--document{align-items: stretch; justify-content: flex-start; padding: 0.55rem 0.65rem 0.75rem;}.islency-chat-triage__panel{width: 100%; max-width: 22rem; margin-inline: auto; flex-shrink: 0; background: #fff; border-radius: var(--islency-app-radius-card, 1rem); padding: 1rem 1.05rem 1.1rem; border: 1px solid rgba(18, 74, 110, 0.08); box-shadow: var(--islency-app-shadow-card, 0 6px 20px rgba(18, 74, 110, 0.06));}.islency-chat-triage__panel--picker{max-width: none; padding: 0.85rem 0.95rem 0.95rem;}.islency-chat-triage__title{font-size: 0.98rem; line-height: 1.3; margin: 0 0 0.45rem; color: var(--islency-app-color-text-primary, #124a6e);}.islency-chat-triage__hint{margin: 0 0 0.75rem; color: var(--islency-app-color-text-secondary, rgba(18, 74, 110, 0.62)); font-size: 0.8rem; line-height: 1.4;}.islency-chat-triage__topics{display: grid; grid-template-columns: repeat(auto-fit, minmax(9.5rem, 1fr)); gap: 0.42rem; width: 100%;}.islency-chat-triage__topic{display: inline-flex; align-items: center; justify-content: center; min-height: 2.15rem; padding: 0.38rem 0.55rem; border-radius: var(--islency-app-radius-pill, 999px); border: 1px solid rgba(38, 128, 196, 0.22); background: rgba(255, 255, 255, 0.96); color: var(--islency-chat-primary-dark, #124a6e); font-family: inherit; font-size: 0.76rem; font-weight: 600; line-height: 1.2; text-align: center; cursor: pointer; transition: background-color 0.15s ease, border-color 0.15s ease, box-shadow 0.15s ease, transform 0.12s ease;}.islency-chat-triage__topic:hover, .islency-chat-triage__topic:focus-visible{border-color: rgba(38, 128, 196, 0.42); background: rgba(38, 128, 196, 0.08); box-shadow: 0 2px 8px rgba(18, 74, 110, 0.06);}.islency-chat-triage__topic:active{transform: scale(0.98);}.islency-chat-triage__topic:disabled{opacity: 0.55; cursor: wait;}.islency-chat-triage__actions{display: flex; flex-wrap: wrap; align-items: center; gap: 0.35rem 0.65rem;}.islency-chat-triage__picker-heading{display: block; margin: 0 0 0.45rem; font-size: 0.72rem; font-weight: 700; letter-spacing: 0.04em; 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color: rgba(18, 74, 110, 0.55); font-size: 0.82rem; text-align: center;}.islency-chat-triage__picker-item{display: flex; align-items: center; gap: 0.65rem; width: 100%; padding: 0.55rem 0.65rem; border: 0; border-bottom: 1px solid rgba(18, 74, 110, 0.06); background: #fff; text-align: left; cursor: pointer; transition: background-color 0.15s ease;}.islency-chat-triage__picker-item:last-child{border-bottom: 0;}.islency-chat-triage__picker-item:hover{background: rgba(38, 128, 196, 0.06);}.islency-chat-triage__picker-item.is-selected{background: rgba(38, 128, 196, 0.12); box-shadow: inset 3px 0 0 #2680c4;}.islency-chat-triage__picker-thumb{width: 2.85rem; height: 2.85rem; border-radius: 0.55rem; object-fit: cover; flex-shrink: 0; background: #eef3f8;}.islency-chat-triage__picker-thumb--placeholder{display: inline-flex; align-items: center; justify-content: center; color: rgba(18, 74, 110, 0.45); font-size: 1rem;}.islency-chat-triage__picker-copy{display: flex; flex-direction: column; gap: 0.12rem; 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line-height: 1.35;}body.islency-chat-mobile-app.islency-chat-keyboard-open[data-islency-chat-screen="thread"] .islency-app-composer, body.islency-chat-mobile-app.islency-chat-keyboard-open[data-islency-chat-screen="thread"] .islency-chat-panel__composer, body.islency-chat-mobile-app.islency-chat-keyboard-open.islency-chat-screen-thread .islency-app-composer, body.islency-chat-mobile-app.islency-chat-keyboard-open.islency-chat-screen-thread .islency-chat-panel__composer{padding-bottom: 0.42rem !important;}body.islency-chat-mobile-app .islency-chat-panel__toolbar--app{min-height: var(--islency-app-nav-height); padding: calc(var(--islency-app-space-sm) + env(safe-area-inset-top, 0px)) var(--islency-app-space-md) var(--islency-app-space-sm); background: linear-gradient(135deg, var(--islency-app-color-nav-gradient-start) 0%, var(--islency-app-color-nav-gradient-mid) 58%, var(--islency-app-color-nav-gradient-end) 100%); box-shadow: var(--islency-app-shadow-nav);}body.islency-chat-mobile-app .islency-app-content--messages, body.islency-chat-mobile-app .islency-chat-panel__messages{padding: var(--islency-app-space-md) var(--islency-app-space-md) var(--islency-app-space-sm); background-color: var(--islency-app-color-background); background-image: radial-gradient(rgba(18, 74, 110, 0.04) 0.55px, transparent 0.55px); background-size: 14px 14px; scroll-behavior: auto;}body.islency-chat-mobile-app .islency-app-content--inbox, body.islency-chat-mobile-app .islency-chat-hub-panel__body{padding: var(--islency-app-space-md) var(--islency-app-space-md) calc(var(--islency-app-space-lg) + env(safe-area-inset-bottom, 0px)); background-color: var(--islency-app-color-background);}body.islency-chat-mobile-app .islency-chat-day-separator{display: flex; justify-content: center; margin: var(--islency-app-space-sm) 0 var(--islency-app-space-md);}body.islency-chat-mobile-app .islency-chat-day-separator__pill{display: inline-block; padding: 0.28rem 0.72rem; border-radius: 999px; font-size: 0.72rem; font-weight: 600; letter-spacing: 0.02em; color: rgba(18, 74, 110, 0.72); background: rgba(255, 255, 255, 0.92); box-shadow: 0 2px 8px rgba(18, 74, 110, 0.08);}body.islency-chat-mobile-app .islency-chat-msg{max-width: 88%; margin-bottom: var(--islency-app-space-sm);}body.islency-chat-mobile-app .islency-chat-msg--customer .islency-chat-msg__bubble{border-bottom-right-radius: var(--islency-app-radius-bubble-tail); background: var(--islency-app-color-customer-bubble);}body.islency-chat-mobile-app .islency-chat-msg--agent .islency-chat-msg__bubble{border-bottom-left-radius: var(--islency-app-radius-bubble-tail); background: var(--islency-app-color-agent-bubble);}body.islency-chat-mobile-app .islency-chat-msg--continued .islency-chat-msg__avatar{visibility: hidden;}body.islency-chat-mobile-app .islency-app-composer, body.islency-chat-mobile-app .islency-chat-panel__composer{padding: 0.42rem 0.6rem calc(0.42rem + env(safe-area-inset-bottom, 0px)); background: var(--islency-app-color-surface); box-shadow: var(--islency-app-shadow-composer);}body.islency-chat-mobile-app .islency-chat-panel--app .islency-chat-composer__bar{min-height: var(--islency-app-composer-min-height); align-items: center; padding: 0.18rem 0.18rem 0.18rem 0.32rem; border-radius: var(--islency-app-radius-composer); background: #f3f6f9; border: 1px solid var(--islency-app-color-border);}body.islency-chat-mobile-app .islency-chat-panel--app .islency-chat-composer__attach{width: var(--islency-app-send-size); height: var(--islency-app-send-size); min-width: var(--islency-app-send-size); max-width: var(--islency-app-send-size); min-height: var(--islency-app-send-size); max-height: var(--islency-app-send-size); flex: 0 0 var(--islency-app-send-size); align-self: center; display: inline-flex; align-items: center; justify-content: center; padding: 0 !important; border-radius: 50% !important;}body.islency-chat-mobile-app .islency-chat-panel--app .islency-chat-composer__send.btn, body.islency-chat-mobile-app .islency-chat-panel--app .islency-chat-composer__send--enhanced{width: var(--islency-app-send-size) !important; height: var(--islency-app-send-size) !important; min-width: var(--islency-app-send-size) !important; max-width: var(--islency-app-send-size) !important; min-height: var(--islency-app-send-size) !important; max-height: var(--islency-app-send-size) !important; flex: 0 0 var(--islency-app-send-size) !important; align-self: center !important; padding: 0 !important; border-radius: 50% !important; box-sizing: border-box; box-shadow: 0 4px 12px rgba(38, 128, 196, 0.28);}body.islency-chat-mobile-app .islency-chat-panel--app .islency-chat-composer__send--enhanced .islency-chat-composer__send-ring{width: calc(var(--islency-app-send-size) - 0.35rem); height: calc(var(--islency-app-send-size) - 0.35rem);}body.islency-chat-mobile-app .islency-chat-hub-panel--app .islency-chat-hub-panel__intro{padding: var(--islency-app-space-md) var(--islency-app-space-lg); margin-bottom: var(--islency-app-space-md); border-radius: var(--islency-app-radius-card); background: var(--islency-app-color-surface); box-shadow: var(--islency-app-shadow-card);}body.islency-chat-mobile-app .islency-chat-hub-panel--app .islency-chat-hub-panel__new-btn{min-height: var(--islency-app-touch-target); margin-bottom: var(--islency-app-space-lg); font-size: var(--islency-app-font-message);}body.islency-chat-mobile-app .islency-chat-history--hub .islency-chat-history__item, body.islency-chat-mobile-app [data-component="ConversationRow"]{border-radius: var(--islency-app-radius-card); background: var(--islency-app-color-surface); box-shadow: 0 4px 14px rgba(18, 74, 110, 0.05);}body.islency-chat-mobile-app .islency-chat-history-backdrop{position: fixed; inset: 0; z-index: 1048; background: rgba(15, 23, 42, 0.38); backdrop-filter: blur(2px);}body.islency-chat-mobile-app .islency-chat-history--drawer{position: fixed; left: 0; right: 0; bottom: 0; z-index: 1049; max-height: 72vh; border-radius: var(--islency-app-sheet-radius); background: var(--islency-app-color-surface); box-shadow: var(--islency-app-shadow-sheet); transform: translateY(110%); transition: transform 0.24s ease;}body.islency-chat-mobile-app .islency-chat-history--drawer.islency-chat-history--sheet-open{transform: translateY(0);}body.islency-chat-mobile-app .islency-chat-history__head{display: flex; align-items: center; justify-content: space-between; padding: var(--islency-app-space-md); border-bottom: 1px solid var(--islency-app-color-border);}body.islency-chat-mobile-app .islency-chat-history__scroll{max-height: calc(72vh - 3.5rem); overflow-y: auto; padding: var(--islency-app-space-sm) var(--islency-app-space-md) calc(var(--islency-app-space-md) + env(safe-area-inset-bottom, 0px));}}@keyframes islency-app-screen-in{from{opacity: 0.92; transform: translateY(0.35rem);}to{opacity: 1; transform: translateY(0);}}body.islency-chat-page .islency-chat-hub--desktop{display: none !important; visibility: hidden !important; pointer-events: none !important;}